Policies ...

Dress Advance - If you are interested in a particular gown not seen on our website or in our salon, it may be possible for us to get the gown for you. We will attempt to obtain the gown for you to view and try on before you are obligated to purchase it. There is a one-time fee for this. This fee will be credited toward the sale should you decide to purchase the gown.

Orders - All deposits must be received before a bridal gown order can be placed. For bridesmaid orders, deposits must be received from all bridesmaids before the order can be placed.

Deposits - A minimum deposit of 50% is required on all merchandise; balances are due at time of pickup. Payments are non-refundable if order is cancelled. There is a $35 return check fee.

Payment - We accept Visa, Mastercard, American Express, cash or check. All merchandise will be shipped to our salon unless otherwise specified at time of order. Shipping charges will apply for orders sent directly to your home.

Colors - It is possible for dye lots to vary from the samples and swatches sent to us by the designer. Therefore, we cannot guarantee that the color and/or fabric you choose will exactly match the colors on display.

Sizing - Designer size charts may vary. Your consultant will work with you to recommend your size. It will be your decision which size is ordered. We suggest out-of-town clients have their measurements taken professionally in a formal wear shop, dry cleaner or tailor. You may require additional length on your garment if you are above 5'8 in height (which may incur an additional charge). Additional length options are not available through every designer. Alterations can be provided by our salon at an additional charge.

Delivery - Every designer has a different lead-time for producing a particular gown. We recommend that you allow 4-6 months to receive bridal gowns, 4 months for bridesmaids and 4 weeks for prom gowns. Rush service is offered by many designers for an additional fee.

Returns and Exchanges - All sales are final. No returns or exchanges are accepted.